Delivery/Returns

Faulty / Incorrect items should be reported within 48 hrs .If you're unhappy with your purchase, please contact us within 7 days of receiving your item to arrange a return.

You must inspect your items upon delivery and notify us within 2 working days if damaged or incorrect.

For items that arrive damaged, we will provide a replacement or a full refund, including delivery and return postage, once returned and inspected.

Returns for unwanted goods (excluding bespoke/made-to-order) must be made within 7 days of delivery. Items must be returned at your expense in their original condition and packaging. You will receive a full refund- exclude delivery charges.

You have the right to cancel this contract in relation to any products other than Tailored by HOMEUPSTYLE within 7 days . The cancellation period will expire after 7 days from the day on which you acquire physical possession of the goods. To meet the cancellation deadline, you need to make sure that you contact our Customer Services Team before the cancellation period has expired.

Return postage must be purchased by the customer. HomeUpstyle is not liable for return postage ( unless item is faulty / incorrect ) or any items lost or damaged in return transit. Please ensure items are insured.

Once your return has been received and inspected, a refund will be processed within 48 hours to your original payment method. Refunds should appear in your account within 14 days of us receiving the returned item.

Please ensure your return meets the following conditions:

Secure Packaging: Items must be packaged carefully to avoid any damage during transit.

Original Condition: Items must be returned in the same condition as sold.