Product descriptions and photographs aim to be as accurate as possible. Many pieces are handmade, vintage, or one-of-a-kind, so variations in size, colour, or finish are to be expected.

In the event of stock issues, you will be informed and given the option to wait or receive a full refund.

By placing an order with HomeUpstyle, you confirm that you have read, understood, and agreed to these terms.

When you place your order at the end of the online checkout process, we will acknowledge it by email. At this point a legally binding contract will be in place between you and us. Please ensure the details on your order confirmation email are correct and contact our Customer Services Team as soon as possible if there are any errors.

If you do not receive the order confirmation email, please contact our Customer Services Team, so that we may investigate and confirm that your order has been placed successfully.

Orders for customised, upcycled, or made-to-order items cannot be cancelled once production has begun.

UK delivery is typically made within standard services , but also depending on availability and order volume. Bespoke items may take longer, and estimated timelines will be shared during consultation.

HomeUpstyle is not responsible for delays outside of our control (e.g., courier disruptions or the weather).

While we will make every effort to meet agreed delivery times, HomeUpstyle cannot be held responsible for any losses, costs, damages, or expenses incurred by you or any third party due to a missed or delayed delivery date.

Deliveries will be made to the address you provide in your order. It is your responsibility to ensure someone is available to accept the delivery and that access is possible.

If you are based outside the UK, the following terms and conditions apply:

international deliveries are subject to availability of service, accessibility to property, local customs costs and regulations, transport mode and shipment size. Unfortunately, we are unable to deliver Homeupstyle orders to Russia and to the Sanction Targets identified by the UK government from time to time;

all goods are sold on delivery duty unpaid basis, which means that if you are based outside the UK, you may have to pay customs, handling, import and/or export duties prior to or on delivery and additional taxes, fees or levies may apply according to local legislation.
Please note that import duties, taxes, and any associated delays are the responsibility of the buyer. We are not liable for sorting out customs charges or any delays caused by them.

💼 Import Duties & Taxes - IMPORTANT PLEASE READ !

Buyers are fully responsible for all:
Import duties
Customs fees
Local taxes
These charges are not included in your purchase price.

We are not responsible for:
Customs delays
Unpaid or outstanding customs or duty fees
Once an order has been dispatched, customers must carefully track their parcel and respond promptly to any courier or customs requests.

Refused or Unpaid Customs Charges :
If an item is refused at customs due to unpaid import duties, taxes, or required documentation:
No refund will be provided
This is classed as a “Change of Mind / Refusal of Delivery”

This is because:
Original shipping costs are non-refundable
Return shipping fees are charged by the courier
Outstanding duty or customs fees may still apply
In some cases, additional charges are applied by the courier
Due to these combined costs, orders refused at customs cannot be refunded.
Unpaid customs or duty fees may also be:
Collected after delivery (if requested by the courier)
Reported

🔍 Customer Responsibility :
Track your parcel once dispatched
Respond promptly to courier or customs requests
Failure to provide documentation may result in return of the parcel
For shipping questions, contact us at:
📧 infohomeupstyle@gmail.com

⏳ Return Timeframe
International returns may take 3–4 weeks

if you pay with an international credit or debit card, you may be subject to an additional administration/handling fee and/or any other charges that may be applied by your card issuer. Your card issuer will also determine the currency conversion rate applicable at the time of the transaction;

Please note, we will not be able to process VAT refunds for international customers.


Customs Duties and Returned Parcels Policy

If an item is returned to the sender (us) because customs duties were not paid by the customer, the customer will be liable for the return shipping charges.

In such cases, the customer may also need to pay both the outstanding customs fees and the return carriage charges for the parcel to be sent back to us.

Please note that refunds cannot be issued for orders returned due to unpaid customs fees, as additional charges are applied by the courier services.

This is not our individual policy but a standard practice followed by courier companies.

We strongly recommend that customers track their orders carefully once dispatched.

If you have any questions or concerns regarding your shipment, please contact us at infohomeupstyle@gmail.com.